Privacy Policy

Privacy Policy for Suzanne Otto
At Suzanne Otto, we value your trust and privacy. This Privacy Policy outlines how we collect, use, and store your personal information when you access and use our website at (referred to as "the website").

1. Information Collection and Use

1.1 Personal Information: When you visit our website, we may collect certain personally identifiable information that you voluntarily provide, such as your name, email address, and phone number. This information is used to respond to your inquiries, provide services, and maintain communication with you during and after your Cognitive Behavioural Therapy (CBT) treatment.

1.2 Non-Personal Information: We may also collect non-personal information, including but not limited to your IP address, browser type, and device information. This data is aggregated and used to analyse trends, enhance user experience, and improve our website's functionality.

2. Use of Cookies

Our website may use cookies and similar technologies to enhance user experience, analyse website usage, and track user preferences. You can adjust your browser settings to manage cookies, but please note that disabling cookies may affect your browsing experience.

3. Purpose of Data Processing

We use the information collected to provide you with CBT treatment services and to improve our website's functionality. Specifically, we may use your information for the following purposes:

- Respond to your inquiries and provide the requested services
- Manage and schedule appointments for CBT treatment
- Send you relevant updates and information related to CBT treatment
- Analyse website usage and trends to enhance user experience
- Comply with legal obligations and enforce our website's terms and conditions

4. Data Retention

We will retain your personal information, including records of CBT treatment, for a period of seven (7) years from the date of your last treatment session. This retention period is in compliance with legal and regulatory requirements for maintaining mental health records.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to safeguard your data, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

6. Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except for the necessary processing involved in providing CBT treatment services. We may share your data with authorised third-party service providers, such as payment processors and scheduling platforms, to facilitate our services.

7. Your Rights

You have the right to access, update, correct, and delete your personal information. If you wish to exercise any of these rights or have concerns about your data, please contact us using the information provided at the end of this Privacy Policy.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time, and any modifications will be posted on our website with the revised effective date. Your continued use of the website after any changes signifies your acceptance of the updated Privacy Policy.

9. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Suzanne Otto

By using our website and accessing CBT treatment services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting us with your privacy.
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