1. Information Collection and Use
1.1 Personal Information: When you visit our website, we may collect certain personally identifiable information that you voluntarily provide, such as your name, email address, and phone number. This information is used to respond to your inquiries, provide services, and maintain communication with you during and after your Cognitive Behavioural Therapy (CBT) treatment.
1.2 Non-Personal Information: We may also collect non-personal information, including but not limited to your IP address, browser type, and device information. This data is aggregated and used to analyse trends, enhance user experience, and improve our website's functionality.
3. Purpose of Data Processing
We use the information collected to provide you with CBT treatment services and to improve our website's functionality. Specifically, we may use your information for the following purposes:
- Respond to your inquiries and provide the requested services
- Manage and schedule appointments for CBT treatment
- Send you relevant updates and information related to CBT treatment
- Analyse website usage and trends to enhance user experience
- Comply with legal obligations and enforce our website's terms and conditions
4. Data Retention
We will retain your personal information, including records of CBT treatment, for a period of seven (7) years from the date of your last treatment session. This retention period is in compliance with legal and regulatory requirements for maintaining mental health records.
5. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to safeguard your data, please be aware that no method of transmission over the internet or electronic storage is entirely secure.
6. Third-Party Disclosure
We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except for the necessary processing involved in providing CBT treatment services. We may share your data with authorised third-party service providers, such as payment processors and scheduling platforms, to facilitate our services.
7. Your Rights
9. Contact Us